RealRouter support
Support for accounts, API keys, the mobile app, data deletion, and safety issues.
Contact
- Email: wangzhangwu1216@gmail.com
- For account requests, write from the email address associated with your RealRouter account when possible.
Account and data deletion
- To request account deletion, email support with the subject "Delete RealRouter account". Include the account email and any relevant API key label, but do not send full API keys.
- We will verify the request, revoke active API keys, remove account records where legally permitted, and confirm completion by email.
- Billing, security, abuse-prevention, and legal records may be retained where required.
- Mobile chat history is stored on your device. Delete conversations in the app or uninstall the app to remove local device history.
API keys and mobile app access
- If your API key is lost, create a new key from the dashboard and revoke the old key.
- If the iOS app says the key is invalid, verify that the key is active and that your account has available credits.
- RealRouter support will never ask for your full API key. Share only key labels, the last few visible characters, timestamps, and error messages.
Safety, abuse, and content reports
- Report unsafe output, suspected abuse, billing issues, or security concerns by email.
- Include the approximate time, model, response ID if available, and a short description of what went wrong.